Services and Support
Training
We provide a full training service of the system
when it is installed on site by our specialist trainers who all have
20+ years of process experience – as well as having used RAP for 6
years. They therefore not only have the ability to teach software
skills, but more importantly they have the ability to put these
skills into context of carrying out work in process environments.
Training is usually carried out on site by our training specialists,
with clients taking the opportunity to tailor the course to suit
their way of working and reinforcing particular messages.
In addition, RAP has a training area on the system
which mirrors the main plant and where users can produce risk
assessments, permits and isolations ready for validation. When they are
ready, the users can then be given their full live competencies.
Our trainers are also called onto site during heavy
work periods (e.g. turnarounds) to provide additional training to
temporary staff or provide support to existing staff.
Installation
Our experienced employees will install the package
on site when you have decided on which system is suitable to your
company. We will ensure that all of your rules and procedural
requirements are assimilated by the system. In addition, we will ensure
that the people charged with running the system will have the chance to
contribute their knowledge and experience for inclusion into the
program. Because of RAP’s unique flexibility and because we have done
many installations, this process is relatively simple. Very quickly,
employees will be able to see their plant represented on their screens
and recognise their local controls on the system. Soon they will be
producing risk assessments and permits of their own and beginning the
all-important process of establishing ownership for themselves.
Installations of various software packages are
available. Including: -
-
Server installation - Windows Server 2003 (or
Linux)
-
Database installation - Oracle, SQL Server or MS
Access 2000
-
Client Installation - Installing software and
shortcuts
-
RAP will run via traditional client server
applications or over the web. The choice is yours.
Support
RAP has been operating now for many years
and in that time has produced over three-quarters of a million permits.
When you add in the training permits then the figure is well over one
million. This has lead to the production of a very robust system. In
addition, RAP monitors its own performance in terms of speed, levels of
usage and database considerations. This information is sent back to our
offices and we can take action before the user detects anything untoward
with the system. This drastically reduces client reliance upon outside
support. When it is required, then of course our personnel can respond
quickly and efficiently. And remember, our focus on giving all of our
programmers' control of work experience means that they can home in on
solutions in double-quick time.
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